Privacy Policy

At Multicert, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, including our website and lead form.

1. Information We Collect

We may collect the following types of personal information when you use our services:

  • Personal Identifiers: Name, email address, phone number.

  • Project Information: Details about your residential certification needs.

  • Website Usage Data: Information about your interactions with our website (e.g., pages viewed, clicks, device information).

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our certification services.

  • Respond to your inquiries and process your lead form requests.

  • Send you important updates and relevant offers related to our services (you can opt-out at any time).

  • Comply with legal obligations and industry standards.

3. How We Protect Your Information

We take reasonable steps to ensure that your personal information is protected from misuse, loss, unauthorized access, or alteration. We use secure servers and encryption technologies to safeguard your data.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information with trusted partners or service providers who help us run our business (e.g., web hosting, CRM providers), and only when necessary to provide the services you requested.

We may also disclose your information when required by law or to protect the rights, property, or safety of Multicert or others.

5. Your Rights and Choices

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete personal information.

  • Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your user experience. These technologies allow us to collect data such as website activity, user preferences, and device information. You can adjust your browser settings to disable cookies, but this may impact your experience on our website.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this page periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: support@multicert.com.au

  • Phone:0475 730 019